1. Provides telephone coverage and in person support of Patient and Family Relations for the needs of patients and loved ones, concerns, or complaints at Mass General. 2. With guidance from the MGH/MEE Sr. Manager, Patient and Family Relations, conducts a timely investigation and response to patient concerns, complaints, grievances, including interviewing staff and review

With direct supervision, the Patient Financial Counselor Conducts registration interviews to collect or update patient demographic, as well as financial, and relevant personal information ensuring its accuracy and integrity. Verifies insurance eligibility and benefits using automated eligibility systems, payer websites, or by calling the insurance carriers and determines

Using the EPIC enterprise system, orders and schedules inpatient and outpatient tests. Obtains patient history and other pertinent clinical data (i.e., allergies, precautions, etc.) Verifies routing of patient reports, physician name, and patient location. Confirms availability of exam rooms and keeps abreast of any schedule deviations and instrument downtime. Edits cance

Greet all patients and visitors to the practice in a professional, timely and respectful manner. Effectively interact with a diverse population. Perform all check in and check out functions as outlined by the MGH/MGPO Front Desk Standards of Operations. Answer phone calls utilizing courteous customer service skills. Assist patients and families with problem resolution. Re

Observe and follow all company policies and established procedures. Maintain a neat, well groomed personal appearance at all times and follow company personal appearance policy. Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets Assist in special projects and perform other function

Patient Services Representative Radiology Full Time 40 hours! Job Ref 29392 Category Radiology & Imaging Location Emerson Hospital, 133 Old Road to Nine Acre Corner, Concord, MA 01742 Department Radiology Support Schedule Full Time Shift Day/Eve shift Hours 11am 7 30pm Reporting to the Lead Patient Service Representative, the Patient Service Representative(PSR) rotates be

Uses electronic tracking systems to thoroughly document progress in all tasks, including retrieval of pertinent patient materials. Uses standard processes and protocols to monitor and follow up with patients, hospitals, and other parties on materials status. Collaborates with fellow Records Specialists and New Patient Coordinators to ensure seamless coverage and task mana

With moderate supervision, the Patient Financial Counselor II Conducts registration interviews to collect or update patient demographic, as well as financial, and relevant personal information ensuring its accuracy and integrity. Verifies insurance eligibility and benefits using automated eligibility systems, payer websites, or by calling the insurance carriers and determ

Performs all duties that are the responsibility of a Patient Service Coordinator I Performs all check in and out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations. Provides support and information to providers to problem solve and manage complex administrative patient issues Understands financial services and self pay resources and provides patient

We're offering a generous sign on bonus ($750) to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process. Schedule Wednesday, Thursday, Friday 7 00am 5 30pm, Every other weekend 7 00am 5 30pm, The Patient Access Officer performs and prioritizes the registration of patients

We're offering a generous sign on bonus ($750) to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process. Schedule Monday and Tuesday Evening 3p 1130p and e very other weekend 7 00am 7 00pm The Patient Access Officer performs and prioritizes the registration of patients to

Observe and follow all company policies and established procedures. Maintain a neat, well groomed personal appearance at all times and follow company personal appearance policy. Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets Assist in special projects and perform other function

Serves as the first point of contact and liaison for patients or referring providers by triaging calls and resolving questions directly whenever possible. Possesses a level of independence requiring knowledge of multiple disease specific programs. Provides administrative support and coordination for all aspects of patient care for patients, primarily focused on supporting

With direct supervision, the Drug Authorization Specialist Reviews and monitors the drug authorization work queue and independently identifies and prioritizes patient treatment/therapy plans that require prior authorization. Reprioritizes work to respond to clinically urgent treatment and therapy plans and produces high quality work under pressure. Verifies insurance elig

Observe and follow all company policies and established procedures. Maintain a neat, well groomed personal appearance at all times and follow company personal appearance policy. Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets Assist in special projects and perform other function