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Assist in the design of a customer's network based on customer requirements and best practices. Implement new project work for customers. Serve as a knowledge resource for industry best practice regarding your architecture. Work as part of a company architecture team to ensure successful delivery of both tactical and strategic solutions across the company architectures Assist with highly technical
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The Service Technician I is responsible for providing Basic level technical support ensuring the highest quality technical service to clients regarding field activities including installation and servicing of voice, data, and video systems and equipment including associated wiring, power, or peripheral equipment. Essential Functions Supplies Basic technical level support to client requests for eme
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FP&A Senior Analyst position will serve as primary financial business partner for business units totaling +$400M of revenue and be responsible for preparing ops review materials including financial results, variance analysis and benchmarking. Candidate must possess exceptional Excel skills and be comfortable collaborating across multiple departments. Senior Analyst must be able to provide timely,
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The Major Account Support Representative (MASR) assists in managing the day to day customer relationship focusing on non sales and sales related activities. Typical duties may include sales assistance, sales order processing, generating invoices, order tracking and ensuring the overall accuracy of the ordering process. The MASR provides customers with feedback regarding order status and escalates
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Qualifications Required Qualifications Strong knowledge in communications, collaboration and data technology with specific experience selling Cisco's product line Knowledge of selling professional services and managed services is preferred Knowledge of software as a service, cloud, premise and hybrid solution is preferred Five or more years of direct selling experience is required 4 year college d
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The Technical Solutions Engineer is responsible for providing Technical Design, Scoping, and knowledge during the entire lifecycle of the Solution Sale and works closely with the Account Team to ensure technical accuracy of the Solution design. This role will collaborate with Professional Services Engineers in designing new Enterprise Networking and Security solutions and will bridge the gap betwe
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The Sr. Project Manager will be responsible for interfacing in complex projects with customers. This position will be the trusted ConvergeOne customer interface and work closely with our architect and consulting teams in delivering success engagements. Essential Functions Coordinate internal resources and third parties/vendors for the flawless execution of project Ensure that all projects are deli
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The Cloud Delivery architect will be responsible for being the technical expert for supported accounts from contract language negotiations through day 2 support. To be effective, the Cloud Delivery Architect must have a deep knowledge of collaboration solutions in a service delivery model. The Cloud Delivery architect must have seasoned experience working on multiple delivery projects, and deep un
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Provides 9 1 1, NG9 1 1, or E9 1 1 technical assistance and support for customer queries and issues Keeps upper management and team members informed of customer issues and concerns Creates cases in ticketing system for proper reporting and billing purposes Responds to customer requests based upon stated SLA's Completes proper documentation required by the department, including scheduled reports Re
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• Performs break/fix and MAC work for ConvergeOne customers • Follows up with customer contacts to ensure satisfactory completion of work • Logs all work time in automated ticketing system • Manages ticket list to ensure break/fix or MAC work done in a timely manner • Supports remotely other vendors/contractors at remote customer locations • Demonstrates high standard
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Essential Functions Manages Advanced Data Center Networks Administers Data Center Routers and Switches Resolves trouble tickets Monitors and tests network performance and provides network performance statistics and reports Evaluates and recommends near and long term network capacity needs Creates and maintains documentation as it relates to network configuration Conducts research on network produc
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Essential Functions Interacts with ConvergeOne’s largest customers and co selling with the existing National Account Managers Serves as resource by the ConvergeOne sales teams for their leadership in tough competitive situations while working with Genesys on joint opportunities Partners with the ConvergeOne and Genesys sales team by providing deep CX transformation empowerment for clients In
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Provides sales “team lead” consultation, related to design, support, and management of customer activity involving but not limited to the collaboration (UC & Contact Center), enterprise networking, data solutions and security products and services Establishes, maintains, and develops business with customers and potential customers to enhance the potential for meeting the objectives of
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Major Responsibilities/Activities Participates in the design, implementation, and administration of network infrastructure solutions Implements and maintains network infrastructure used to support the C1 cloud Participates in the formulation of the company’s Cloud architecture and business system plans; assessing cost and feasibility, and ensuring the plans are aligned with and support the s
Posted 1 day ago
Designs and deploys company LANs, WANs including routers, switches, firewalls, VPN concentrators, wireless, and other hardware Configures networks to ensure efficient and reliable operation for fulfilling business objectives and processes. Monitors network performance and troubleshoot problem areas as needed Creates and maintains documentation as it relates to network configuration, network mappin
Posted 1 day ago
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