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IT Support - Laboratory
Cambridge, MA
Job Description
Job Description:
Applies professional-level technical skill and judgment to provide non-routine technical support for computer/data center operations. Installs, configures and troubleshoots server and non-desktop computer hardware, software, systems and other resources in a data center or other centralized computer network setting. Maintains access control, data integrity and file system security for the computer/data center environment. Monitors, tracks and records system performance and utilization metrics. Communicates highly technical information to both technical and nontechnical personnel. Recommends process, hardware and software solutions, including new acquisitions and upgrades, to improve computer/data center efficiency. May participate in development of information technology and infrastructure projects. May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions.
Skills Overview:
Qualifications/years of experience:
* Bachelor's degree
* 2+ years of IT support experience
OR
* Associate degree
* 4+ years of IT support experience
Must Haves:
1. Excellent customer service skills complimented by an ability to listen to and interpret client requests.
2. Ability to troubleshoot complex technology issues.
3. Strong verbal and written communication skills.
4. Ability to identify, track and complete tasks for multiple projects under prescribed
Technology Requirements:
* Hardware - RAM, Replacing drives
* Lab Software
* Microsoft Suite
* AD
* Acronis
Additional Requirements:
* Must be able to work individually
* Customer Support/Experience
* Ability to coordinate and collaborate with vendors and lab techs
Experience with scientific instrumentation
* Experience in Life Science environment
Success/Performance Metrics:
Soft Skills Needed:
* Communicating Effectively
* Working efficiently
* Driven individual
Best vs Average Worker:
* Best - Highly entuned with task completion, willing to jump in, team oriented, able to to work and communicate effectively
* Average - Willing to learn and jump in for new task, able to adapt and adjust to work environment and team
Performance Measurements:
* Monthly metric check point
* Monthly interactions with hiring manager
Candidate Selection:
Expectations:
* Resume Review Date: ASAP
* Interview Date: ASAP
Interview Details:
* Requests sent via Beeline
* Interviewers: John Frascone (1st round) 2nd round - Team review
* Type: Teams
Additional Onboarding Requirements:
* Boston Onboarding
Misc.
* Is the candidate eligible for extension of conversion to FTE? Yes, conversion
Comments for Suppliers:
We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color sex, national origin, citizenship status, age, sexual orientation, gender identity, marital status, uniform service member status, genetic information, disability, or any other protected status, in accordance with all applicable federal, state, and local laws. This practice extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.
Applies professional-level technical skill and judgment to provide non-routine technical support for computer/data center operations. Installs, configures and troubleshoots server and non-desktop computer hardware, software, systems and other resources in a data center or other centralized computer network setting. Maintains access control, data integrity and file system security for the computer/data center environment. Monitors, tracks and records system performance and utilization metrics. Communicates highly technical information to both technical and nontechnical personnel. Recommends process, hardware and software solutions, including new acquisitions and upgrades, to improve computer/data center efficiency. May participate in development of information technology and infrastructure projects. May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions.
Skills Overview:
Qualifications/years of experience:
* Bachelor's degree
* 2+ years of IT support experience
OR
* Associate degree
* 4+ years of IT support experience
Must Haves:
1. Excellent customer service skills complimented by an ability to listen to and interpret client requests.
2. Ability to troubleshoot complex technology issues.
3. Strong verbal and written communication skills.
4. Ability to identify, track and complete tasks for multiple projects under prescribed
Technology Requirements:
* Hardware - RAM, Replacing drives
* Lab Software
* Microsoft Suite
* AD
* Acronis
Additional Requirements:
* Must be able to work individually
* Customer Support/Experience
* Ability to coordinate and collaborate with vendors and lab techs
Experience with scientific instrumentation
* Experience in Life Science environment
Success/Performance Metrics:
Soft Skills Needed:
* Communicating Effectively
* Working efficiently
* Driven individual
Best vs Average Worker:
* Best - Highly entuned with task completion, willing to jump in, team oriented, able to to work and communicate effectively
* Average - Willing to learn and jump in for new task, able to adapt and adjust to work environment and team
Performance Measurements:
* Monthly metric check point
* Monthly interactions with hiring manager
Candidate Selection:
Expectations:
* Resume Review Date: ASAP
* Interview Date: ASAP
Interview Details:
* Requests sent via Beeline
* Interviewers: John Frascone (1st round) 2nd round - Team review
* Type: Teams
Additional Onboarding Requirements:
* Boston Onboarding
Misc.
* Is the candidate eligible for extension of conversion to FTE? Yes, conversion
Comments for Suppliers:
We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color sex, national origin, citizenship status, age, sexual orientation, gender identity, marital status, uniform service member status, genetic information, disability, or any other protected status, in accordance with all applicable federal, state, and local laws. This practice extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
2+ years
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