POSITION SUMMARY:

Performs a variety of safety and security duties in order to provide for the safety and protection of all patients, employees, visitors and/or others in and around the properties, structures, lands or areas that are owned, used, leased or otherwise occupied by Mass Eye and Ear or its affiliates or others as encountered during the regular course of performing authorized job duties. A Lead Public Safety Officer may be designated as Officer in Charge in the absence of the Director or Supervisor, fulfilling all necessary job requirements.

ESSENTIAL FUNCTIONS:

1) Oversee and maintain Public Safety Officers schedules, logs, and tours

2) Establish and maintain communication with Mass Eye and Ear Public Safety Team and other satellite Security Departments

3) May be designated as Officer in Charge in the absence of the Director or Coordinator, fulfilling all necessary job requirements.

4) Provide coverage on a shift that is either empty or if an employee calls out.

5) Provide reports, usage, and applicable information for the parking department.

6) Respond to investigations via closed circuit television and reviewing footage as well as other verbal/written complaints and assisting Director

7) Patrol all properties owned or protected by Mass Eye and Ear or its affiliates ensuring that all established Infirmary wide and departmental security and parking policies and procedures are maintained to the most efficient levels and standards.

8) Will remain alert to acts of a suspicious nature and make inquires to all persons as to true identity and purpose for being in buildings/structures or on land/grounds.

9) Maintain proficiency in techniques of crowd control, reaction to emergency procedures, search procedures, evidence gathering, questioning of witnesses, and protection of recovered property and the preparation of written reports.

10) Respond and investigate all requests for assistance, alarm violations, secure areas, and make recommendations for preventative maintenance to all equipment and systems.

11) Monitor/check all alarms activated and appearing in the alarm system database. Will know procedures for authorizing alarm entry and record all information in the daily activity log database.

12) Maintains, assigns, and grants access to ID Badge system in Continuum.

13) Ensure all the vendor, contractor, student, and observer cards are in order and not missing.

14) Escort all persons to Mass Eye and Ear buildings and affiliated properties when requested.

15) Enforce established parking policies and notify Supervisor and/or Director of all violations.

16) Maintain the integrity of the Master Key System by controlling access to Infirmary properties after verifying identity of all persons requesting any doors or buildings to be opened or secured.

17) Will abide by approved departmental and Infirmary policies and procedures.

18) May assist in traffic control and snow removal efforts

19) May be required to perform other duties as requested by Security Supervisor or Director.

20) Demonstrates the knowledge and skills necessary to provide care (or services) appropriate to the age of the patients served in the department. Demonstrates knowledge of the principles of growth and development over the life span, possesses the ability to assess data reflective of the patients status and interpret the appropriate information needed to identify each patients requirements relative to his/her age specific needs.

sons to Mass Eye and Ear buildings and affiliated properties when requested.

15) Enforce established parking policies and notify Supervisor and/or Director of all violations.

16) Maintain the integrity of the Master Key System by controlling access to Infirmary properties after verifying identity of all persons requesting any doors or buildings to be opened or secured.

17) Will abide by approved departmental and Infirmary policies and procedures.

18) May assist in traffic control and snow removal efforts

19) May be required to perform other duties as requested by Security Supervisor or Director.

20) Demonstrates the knowledge and skills necessary to provide care (or services) appropriate to the age of the patients served in the department. Demonstrates knowledge of the principles of growth and development over the life span, possesses the ability to assess data reflective of the patients status and interpret the appropriate information needed to identify each patients requirements relative to his/her age specific needs.

EDUCATION AND EXPERIENCE:

Some college courses in law enforcement or business administration recommended. Preferably at least two years of experience in Healthcare Safety/Security. Must use proper discretion in determining when person/persons have violated the laws of the City/Commonwealth of Massachusetts.

WORKING CONDITIONS:

Will be required to perform numerous patrol functions inside and outside buildings and properties. Will intervene during life threatening situations to restore order and protect lives. Will enter into hazardous areas to check for security related issues, rescue personnel and clean chemical spills.

PHYSICAL REQUIREMENTS:

Must accurately and legibly complete investigative reports while working with persons under stressful situations. Demonstrated skills and understanding required for the operations and recording of departmental computer software and alarm system reports. Excellent verbal interviewing and telephone skills. Professional understanding of the importance of maintaining confidentiality when accessing sensitive confidential department information. Must be physically able to qualify for medical clearance by a physician to use a respirator and assist with emergency spill responses.