Under the general direction of the shift Supervisor, incumbent is responsible for the functioning of all security operations center activities, including but not limited to, the operation of telephones, alarm systems, access control systems, CCTV systems, radio systems and computers, ensuring that all equipment is in good working order. Incumbent communicates with the hospital's security integrator to ensure timely repairs to out of service equipment and/or systems.

Education

* A minimum of a high school diploma or GED required. Higher education (Associates or Bachelors degree) in criminal justice or related field is preferred.

Experience

* Minimum of two years of dispatch, security, emergency services, or related experience required.

* Experience working in the healthcare environment is strongly preferred

License and Registration

* Must possess and maintain a valid driver's license from the state in which the employee resides

* Must be able to pass an annual criminal background and driving history check

* Must be able to obtain certification in the following, and maintain active certification throughout employment:

o AVADE Workplace Violence Prevention

o Handcuffing Training

o Pepper Spray Defense

o CPR/AED/First Responder

o HazMat Level C Operations (All Hazards Awareness for Healthcare Personnel and Healthcare Personal Protective Equipment Operations)

* Preferred Qualifications:

• International Association of Healthcare Safety and Security (IAHSS) Basic Certification (within 90 days of hire)
• Massachusetts License to Carry Class A Licensure
• Ability to be licensed as a Special State Police Officer under the Commonwealth of MA General Laws Chapter 22 C, section 63.

Knowledge and Skills

* Excellent communication skills, including but not limited to, telephone answering techniques, using tact and diplomacy, being an active listener and being articulate.

* Friendly and outgoing with a commitment to service.

* Strong problem-solving skills, critical and analytical thinking, good judgment, and decision-making ability.

* Good organizational skills to handle multiple tasks and prioritize and handle diverse, stressful situations in a fast paced, high-volume environment.

* Intermediate computer skills; typing, use of database software, communications equipment, and access programming.

* Access control, computer aided dispatch and intermediate computer skills preferred.

* Knowledge of closed-circuit TV and alarm systems preferred.

* Strong writing skills to provide and maintain documentation to support data

* Discretion and judgment in handling confidential information.

* Ability to work well and effectively under pressure individually as well as in a team.

* Ability to follow verbal and written instructions.

* Ability to recognize, acknowledges, respect and effectively interact with different ages and cultures.

* Must be able to read, write and speak English fluently.