Receiving general direction from the Security Supervisor, incumbent ensures a safe and secure environment; provides protective services to people and property; responds to routine and emergency calls for service; and assists with day-to-day operations of the department.

The Security Officer must be available to staff 16-hour shift at the following times:

• Saturdays: 2:30 PM - 6:30 AM

• Performs daily operational functions as directed and upon request by the Security Supervisor or the Dispatcher to ensure that McLean's operational needs are met efficiently.
• Operational responsibilities of the Officer include, but are not limited to, the following:
  • Responds immediately and appropriately to all emergency requests for assistance issued by the Supervisor or Dispatcher.
  • Responds immediately and appropriately to all emergency, contingency, or disaster situations.
  • Responds as soon as possible to all non-emergency calls assigned by the Supervisor or Dispatcher.
  • Documents all incidents after response and informs Dispatcher of actions taken.
  • Completes all electronic incident reports in an objective manner, writes in a clear style and submits all incident reports and accompanying documentation prior to departing from campus at the end of the shift.
  • Utilizes strong customer service skills and community policing philosophies to develop and build strong relationships with the hospital community.
  • Manages complex and dynamic and emotionally charged situations to help restore order, investigate nefarious or criminal activity and take the appropriate safety and security actions.
  • Conducts initial investigations into all reports of suspicious activity, persons, hazards or risk and takes the necessary steps to mitigate risk to patients, visitors and staff.
  • Takes appropriate actions when necessary, appropriate or mandated, based on training procedure and legal requirements.
  • Uses effective and appropriate de-escalation techniques when addressing disorderly, disruptive or emotionally charged persons.
  • Demonstrates reasonable application of physical force when necessary and appropriate, to contain, restrain or stop a physical threat or assault.
  • Provides escorts to patients, visitors, employees, and others to ensure the safety of the requester.
  • Patrols McLean property and grounds, documents all deficiencies and/or violations of policy.
  • Ensures that only authorized vehicles are allowed access to parking areas controlled by McLean and documents violations of parking policy.
  • Performs access control functions, including: ensuring that all employees, vendors and contractors are in possession of an authorized form of identification and that is clearly visible; enforcing McLean visitor policies and restrictions; restricting\ access by individuals who have no authorized business on McLean property.
• Performs Dispatch and/or Console duties as assigned by the Supervisor/Manager. Dispatch/console duties include, but are not limited to, the following:
  • Coordinates Security activities, acts as liaison to other McLean departments and external agencies, reflects the friendly, courteous, helpful and professional attitude of the department at all times.
  • Coordinates assignments of scheduled staff to calls for service and other activities in an equitable fashion.
  • Answers incoming internal and external phone calls, provides callers with information and appropriate transfers.
  • Prioritizes and assigns responses to incidents and requests for assistance and ensures that all are resolved in a timely fashion.
  • Maintains a chain of custody of all property, evidence and equipment turned in to the Security office.
  • Documents all actions taken by departmental staff, all incidents reported and ensures that all supporting documentation is provided by Security officers assigned to respond to calls for assistance.
  • Monitors all electronic security and fire systems associated with the departmental operations at the Security Office in accordance with department Policies and Procedures.
  • Notifies the Supervisor when appropriate to provide additional resources or regarding a systems failure.
• Performs all services in accordance with the appropriate McLean Policy and Procedure Manual.
• Performs other duties as assigned by the Supervisor/Manager.

Minimum of a high school diploma required. A strong educational background (associate's or bachelor's degree) in criminal justice or related field is preferred. A combination of both experience and education will be considered.

A minimum of 1-3 years of security or related experience preferred.

Must possess and maintain a valid Massachusetts Driver's License.

Must obtain and maintain required certification in the following programs (training provided by department):

• CPR/AED/First Aid
• CPI De-Escalation Training
• International Association for Healthcare Security and Safety (IAHSS) Basic Officer Certification (within first 90 days)

Strong interpersonal and communications: positive image, tact and diplomacy, active listener, articulate. Effectively interact with people of different levels and cultures; establish positive relationships, gain trust and respect of others. Handle a variety of diverse and stressful situations. Work effectively both independently and in teams.

Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative and flexible.

Strong problem solving skills, critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes. Ability to deal with, and deescalate, anxious/stressed people and manage aggression. High volume of activity; handle complex interpersonal situations and crisis management scenarios. Ability to recognize potential impacts of decisions and ensures best positive outcomes to prevent/reduce injury, liability, and/or negative publicity.

Competence to ensure compliance with local, state and federal laws, hospital policies and procedures.

Reliable and flexible.

Strong writing skills to provide and maintain documentation to support data. Basic computer skills; typing and use of database software.

Technology: use of access control and database software, communications equipment, first aid equipment.

Must be able to read, write, and speak English fluently. Fluency in more than one language preferred.

McLean is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.