What We Need

Provide expertise for design and support of Security Administration on security systems and applications running in the BCBSMA environment. Responsible for planning and designing security solutions, including overall architecture, installation and upgrades, documentation, operational support, process maintenance and security/data protection. Provide guidance in the development of infrastructure requirements with business, architecture group, and solution teams. Ensure the seamless integration and synchronization of business applications, security, and infrastructure technologies. Lead the introduction of new/incoming technology projects into production; manage integration management systems for security systems, availability, administration, operational processes, vendor management, and best practices across the enterprise.

This role is eligible for our Flex persona.

Your Day to Day

• Responsible for Security Administration on a variety of security systems including endpoint and server antivirus, Data Governance, SIEM, DLP, Privileged Access Management; others as deemed appropriate.
• Monitoring, maintaining and performance tuning of security services
• Building and maintaining simple to complex Security System environments both in standalone and virtual environments
• Proactively monitoring and fine tuning security systems
• Documenting all of the technical phases of the system lifecycle including installation/configuration, environment variables, scheduled jobs, important file systems, maintenance history and upgrades
• Performing root cause analysis and resolution for all security applications or software issues.
• Strong interface with the threat and vulnerability management, network, system administrators and desktop architecture and deployment teams
• Proactive assessment of new security products for integration into the BCBSMA suite.
• Lead technology role to the enterprise integration management services team servicing medium to large installations.
• Overall responsibility for the management of integration system assets including engineering, specification, maintenance, troubleshooting, and performance tuning to meet aggressive SLA's.
• Responsibilities include more than one of the following engineering disciplines; Security Administration, System Administration, capacity planning, performance engineering, coupled with proposing enhancements to the architecture and supporting deployment efforts.
• Develops and follows agreed standards of system support
• Develop and support / enforce reference architecture and usage patterns for integration engineering.
• Required to understand and work with internal customers, and to develop integration management requirements during scope definition phases of all projects.
• Work with business requirements to develop technical solutions during solutions design phase. Represent the interests/perspective of the Infrastructure team.
• Provide expertise to project managers to understand project priorities and help sequence implementations and modifications accordingly.
• Communicate within project teams to set deliverables and expectations (time/resource requirements).
• Recognize, identify, and communicate risks during course of projects
• Work with Solution Delivery Teams to implement testing plans; ensure the resolution and communication of cross-application/organization testing issues and decisions.
• Liaison with other IT groups; implement the design and development of testing using the detailed business requirements document provided by the business analysts.
• Work with Professional Services to manage the relationship with internal and external services vendors to ensure superior service delivery for all testing work. Build vendor relations as appropriate.
• Provides the conduit between the business requirements and the technical resources to ensure technical design, development and testing meet the needs of the business.
• Contributes to staff development and internal departmental process improvement acting as a role model and mentor to colleagues.

*This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties.

Key Competencies

Adaptability & Growth

• Actively seeks information and instructs others to understand changes

• Adapts leadership work style to fit environment
• Capable of leading others to follow through on cross-functional tasks.

Analyzing Needs & Proposing Solutions

• Owns problems and solutions. Empowers teams to make decisions and own solutions to problems instead of constant escalation.
• Draws upon diverse sources for ideas and inspiration in creative problem-solving activities
• Considers the implications of the recommended solution in light of the culture and context of BCBSMA

Fostering Teamwork & Collaboration

• Seeks and develops suggestions from others, drives partnering relationships
• Uses appropriate influencing techniques to gain genuine agreement.
• Persists by using different approaches

Building Trust

• Understands and represents multiple perspectives so that others understand positions and policies
• Champions the perspectives of different partners even in the face of resistance
• Serves as a role model for others.

Communicating Effectively

• Creates plans for communicating information to business partners
• Employs diverse media to summarize and convey results depending on the audience
• Recognized as business unit expert in external communication, serves as a role model for others.

Influencing & Negotiating

• Provides counseling and guidance to others in developing convincing rationale based on the business case
• Anticipates and handles objections
• Able to advocate for effective solutions while acknowledging diverse viewpoints.

Acting with Urgency

• Regularly takes actions that go beyond requirements to achieve objectives
• Provides leadership and direction for project execution
• Provides expertise to identify potential problems and executes adjustments to project timelines, tasks and resources allocation as required.

Leadership Responsibilities

• Works cross functionally to facilitate and organize actions to meet division and corporate goals
• Assumes a lead role in collaborating to influence actions and decisions to positively impact business and financial results.
• Supports development and implementation of sound business initiatives across the division and BCBSMA.
• Champions process improvements fostering ownership and empowerment across the project teams, IT and the organization.
• As assigned, management of day to day work for Vendor/Outsource Analysts on the project team, and performance feedback.

Background and Experience

• College degree in related technical/business or equivalent work experience.
• Requires 7-10 years of related Security Administration infrastructure experience.
• Must be able to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results
• Troubleshooting experience pertaining to forms of integration management, security, and application issues.
• Experience with medium sized technical projects, with demonstrated oral and written ability to communicate with team members. Must know when to ask for assistance, and when to give assistance. Must be approachable, teachable, a team player with a strong desire to improve the operational efficiency of our organizations integration management infrastructure.
• Willingness to work beyond core business hours, if necessary to minimize business interruption during planned or unplanned system modifications.
• Possess strong analytical and troubleshooting skills.
• Ability to conceptualize, launch and deliver technology projects on time and within budget, following SDLC standards.
• Knowledge of sourcing methodologies, operating models and working with professional services firms.
• Excellent written and verbal communication skills
• Influencing/negotiation skills
• Interpersonal/relationship management skills

It is our mission at Blue Cross Blue Shield of Massachusetts to foster a culture that enables associates to do their best work while living happy and healthy lives. That's why we offer you a variety of ways to support your best physical, emotional, financial, and social well-being. For more information on our benefit offerings, visit

#LI-Hybrid

High school degree or equivalent required unless otherwise noted above

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that theandcan prevent amazing candidates coming our way, so please don't hesitate to apply. We'd love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It's in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting ourpage. If this sounds like something you'd like to be a part of, we'd love to hear from you. You can also join ourto stay "in the know" on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "" Page.