Key Responsibilities:

Business analyst responsible for all requirements related to the mobile billing support, including:

Coordinate and report on mobile device billing and service management.
• Provide invoice management and auditing.
• Prepare monthly wireless usage report and audit reports according to requirements, as well as reports that identify current lines of service and cost of future services.
• Perform custom and predetermined audits and monitor usage trends to prevent unauthorized usage, suspected fraudulent usage, or excessive usage.
• Perform analysis of invoices for abuse, misuse and fraud.
• Provide alerts if device usage exceeds thresholds or average monthly amounts.
• Audit all wireless service provided invoices monthly in an effort to realize potential cost savings.
• Work with stakeholders to provide possible solutions for international and domestic calling and messaging.
• Research, review, dispute and track all potential billing errors through final resolution.
• Provide customers with reports that identify current lines of service and cost of future services.
• Coordinate device suspension, cancellation and feature changes.

*Contingent on Contract Award*

Basic Qualification:

• US. Citizen; eligible for DOD Secret Security Clearance.
• 6 Years experience without a degree, or Bachelor's degree with 2 to 4 years, or master's degree with 0 to 2 is required. Years of experience can be substituted in lieu of degree.
• Exemplary communication and analytical skills
• Experience building briefs and spreadsheets

Preferred Qualification:

• Active Secret Security Clearance.
• Experience in mobile billing support for a large organization
• Experience in invoice management and auditing
• Experience working programs using ITIL v. 4 and/or Agile framework for Service Management

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.