Intern003 - IT Help Desk Assistant, Intern
Ormond Beach, FL 
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Job/Internship Description

Department: Information Technology

Reports to: Director, Corporate IT

Location: Ormond Beach, FL


Company Description

OnSolve: Always On.

With over two billion notifications sent annually and over 60 years of proven support to both the public and private sectors, OnSolve delivers critical event management solutions backed by unmatched industry expertise, which gives our customers the ability to proactively keep everyone informed, instill confidence, foster teamwork, mitigate disruptions, improve operational outcomes, protect assets, and save lives. We do that through a SaaS-based global portfolio that delivers scalable, easy-to-deploy-and-use solutions for the rapid and secure exchange of vital information and coordination among organizations, people, devices and partners, regardless of the situation or level of need. Visit us on the Web at .


OnSolve is an equal employment opportunity/affirmative action employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.


Job Summary

OnSolve seeks a bright, energetic individual looking for real word experience in information technology. The successful candidate will have the ability to manage multiple tasks/projects concurrently with steady progress towards a timely completion. The candidate will also have a strong commitment to the success of their assigned projects, the team, and the company - doing so with a strong work ethic, as a highly motivated self-starter and with a positive attitude.

The hours worked are flexible, with the average work week being 20-30 hours.


Responsibilities

  • Respond to user requests for service, troubleshoot problems and resolve to the end-user's satisfaction.
  • Support PC hardware components, desktop operating system software, and application software.
  • Identify and report system issues to vendors, as necessary.
  • Monitor and test resolution of those issues sent to vendors.
  • Report issues to system administrators for escalation.
  • Use our IT systems management platform to log and complete support requests, incidents, and properly maintain IT assets.
  • Assist in the deployment, configuration and testing of new workstations, peripheral equipment, and software.
  • Assist with inventory check-in, storage room maintenance and recycling of old hardware.
  • Work on various IT projects as assigned.
  • Other duties as assigned.


Qualifications

  • Must be either enrolled in or just graduated from a graduate or undergraduate program with an information technology related major
  • At least 2 years of completed coursework is preferred
  • Must be tech savvy and enjoy working with people and computers
  • Must possess strong technical capabilities with the ability to learn and apply new skills quickly, efficiently and with great attention to detail
  • Must possess skills and attitude necessary to work in a collaborative environment
  • Must know to ask questions to ensure assigned tasks and concepts are fully understood
  • Must have a strong customer-service orientation and the ability to present technical information in user-friendly terms
  • Must be PC literate and well-versed with Microsoft Windows Operating System and Microsoft Office suite of products
  • Good language skills, including writing, editing, and verbal communication.
  • Good analytical and research skills
  • Ability to work autonomously in a very fast paced environment
  • 6 months or more of technical experience either through school or work


Preferred Qualifications

  • Experience with computer hardware and networking (A+ certification is preferred, but not mandatory.)
  • Experience with Mac systems and iOS
  • Experience with Office 365
  • Telephony / VoIP experience


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

 

Position Summary
Company
Start Date
As soon as possible
Employment Type
Full Time
Period of Employment
Open
Type of Compensation
Paid
College Credits Earned
No
Tuition Assistance
No
Required Student Status
Open
Preferred Majors
Other
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