At Boston Children's Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices

Observe and follow all company policies and established procedures. Maintain a neat, well groomed personal appearance at all times and follow company personal appearance policy. Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets Assist in special projects and perform other function

Customer Service Interacts and provides positive and effective customer service to patients and families. Response to routine inquiries about hospital protocol, policies and procedures. Greets and directs patients, families, and visitors. Manage large amounts of inbound and outbound calls in a timely manner. Provides accurate information to a peers/employees, directions a

Answers all incoming calls, both internal and external to the main switchboard; places page calls; handles patient information. Gives doctor's offices telephone numbers, as well as directions to the hospital, hospital address, and visiting hours. Answers stat and code alarms and pages appropriate personnel immediately. Qualifications Minimum High School diploma required a

Key Responsibilities Establishes goals and oversees implementation of patient food services needs based upon medical direction and patient population Hires, directs, coaches, trains, and develops patient service team members Complies with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations,

At Boston Children's Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices

Overview The Dental School Call Center department is responsible for answering incoming phone calls efficiently for the entire school and identifying the patient's needs and assisting to their questions and inquiries appropriately. What You'll Do The Call Center Coordinator is responsible for providing quality customer service for all internal and external patients by usi

Summary Coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests. Essential Duties and Responsibilities Provides quality customer service to customers by providing one on one attention to detail. Understands and applies knowledge of basic patient transport concepts, infection c

a. Patient Encounter Management a. Provides positive and effective customer service that supports unit operations. b. Collaborates with referring providers and practices. c. Obtains required authorizations to compile patient and staff schedules. d. Schedules patients and supports the patient encounter b. Check In / Check Out a. Greets and directs patients, families, and v

Obtain accurate and updated patient information, such as name, address, insurance information Perform insurance verification on the date of service Obtain patient signatures for required documents Upload a valid Government issued state ID of patient and patient insurance cards File and maintain medical records Consistently correct registration work queue errors Confirms a

At Boston Children's Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices

Observe and follow all company policies and established procedures. Maintain a neat, well groomed personal appearance at all times and follow company personal appearance policy. Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets Assist in special projects and perform other function

Efficiently answers multi line switchboard console using professional telephone etiquette and console functions to transfer calls to destination without delay. Communicates directly with patients, clients, providers, and internal and external staff while utilizing computer based systems. Activates time sensitive clinical and emergency codes. Coordinates requests for auxil

Observe and follow all company policies and established procedures. Maintain a neat, well groomed personal appearance at all times and follow company personal appearance policy. Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets Assist in special projects and perform other function

Observe and follow all company policies and established procedures. Maintain a neat, well groomed personal appearance at all times and follow company personal appearance policy. Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets Assist in special projects and perform other function