Department: Information Technology

Reports to: Director, Corporate IT

Location: Atlanta, GA

Job Summary

OnSolve seeks a bright, energetic individual looking for real word experience in information technology. The successful candidate will have the ability to manage multiple tasks/projects concurrently with steady progress towards a timely completion. The candidate will also have a strong commitment to the success of their assigned projects, the team, and the company - doing so with a strong work ethic, as a highly motivated self-starter and with a positive attitude.

The hours worked are flexible, with the average work week being 20-30 hours.

Responsibilities

• Respond to user requests for service, troubleshoot problems and resolve to the end-user's satisfaction.
• Support PC hardware components, desktop operating system software, and application software.
• Identify and report system issues to vendors, as necessary.
• Monitor and test resolution of those issues sent to vendors.
• Report issues to system administrators for escalation.
• Use our IT systems management platform to log and complete support requests, incidents, and properly maintain IT assets.
• Assist in the deployment, configuration and testing of new workstations, peripheral equipment, and software.
• Assist with inventory check-in, storage room maintenance and recycling of old hardware.
• Work on various IT projects as assigned.
• Other duties as assigned.

Qualifications

• Must be either enrolled in or just graduated from a graduate or undergraduate program with an information technology related major
• At least 2 years of completed coursework is preferred
• Must be tech savvy and enjoy working with people and computers
• Must possess strong technical capabilities with the ability to learn and apply new skills quickly, efficiently and with great attention to detail
• Must possess skills and attitude necessary to work in a collaborative environment
• Must know to ask questions to ensure assigned tasks and concepts are fully understood
• Must have a strong customer-service orientation and the ability to present technical information in user-friendly terms
• Must be PC literate and well-versed with Microsoft Windows Operating System and Microsoft Office suite of products
• Good language skills, including writing, editing, and verbal communication.
• Good analytical and research skills
• Ability to work autonomously in a very fast paced environment
• 6 months or more of technical experience either through school or work

Preferred Qualifications

• Experience with computer hardware and networking (A+ certification is preferred, but not mandatory.)
• Experience with Mac systems and iOS
• Experience with Office 365
• Telephony / VoIP experience

OnSolve is an equal employment opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.